Terms & Conditions

General

Albert Home LTD (the “Company” or “Urban Home”) owns and operates this Website (“www.urbanhome.mu”).   Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Use"). These terms and conditions of use govern your relationship with the Company. By using the Services, you (the user of this Website) are agreeing to all of the Terms of Use of the Website, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Use.

 

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website for any reason or without providing any reasons.

This Website may contain links to other websites (the "Linked Sites"), which are not operated by Albert Home Ltd. It has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

 

Privacy Policy

We recognize that privacy is important. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Below are some common questions and answers related to how we handle privacy:

(a) What kind of information is collected on this site?

When you join www.urbanhome.mu, you will have to submit certain personal information, such as an email address, your gender, age, and other information that a typical shopping site would need. Your email address is always private and never shared with anyone. Other information that you submit will be available on your profile, as one would expect.

(b) Do you share my info with other companies?

We don't give, sell, or share any information you submit to us to third parties.

(c) Why do you need my email address?

We require your email address so we can alert you of new messages, order confirmation and delivery. We do not abuse this feature, as our goal is to never annoy our users. There is an unsubscribe link on every email we send so you can stop receiving emails anytime with the click of a button.

(d) Regarding advertisements on this site

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. Information sent is always aggregated.

(e) Do you use cookies?

We use cookies to enable the functions on this site to work. Without them the website would not function, so in order to use this site please have cookies enabled. Cookies are just small text files that reside on your computer. Sites will store session information in cookies in order to know whether you are logged in, etc. They are private.

(f) Links

When browsing this site, you may encounter links that point to other sites. This could be in the form of advertising, or links that users might put in their profiles. Urban Home is not affiliated with these sites.

(g) Online payment

Albert Home Ltd does not store any of the Customer’s Credit Card information. This information is held by Mauritius Commercial Bank online payment gateway who is the payment processor, and is PCI DSS certified by the Card Association (VISA and MasterCard) as per international compliance norms for VISA and MasterCard.

Secure On-Line Payment SECURE ON LINE PAYMENT FROM MCB BANK (Mauritius Commercial Bank) Online ordering is simple and secure, all Visa and MasterCard’s are accepted. Transactions are processed using MCB online payment gateway, a secure, highly respected and internationally recognized payment service. All transactions are completely secure and payments are processed via secure servers of the MCB  Bank itself that encrypt your credit card details. WE DO NOT ENCRYPT ANY DATA OF YOUR CREDIT CARD OR CREDIT NUMBER; ALL IS SECURED AND ENCRYPTED BY OUR PAYMENT GATEWAY BANK (Mauritius Commercial Bank). When buying online from www.urbanhome.mu , your contact details, such as name, address and email address are collected, to enable your order to be processed for confirmation and dispatch emails to be sent to you. However, you will not be asked for your credit card details whilst on this site. When you are ready to pay you will be redirected to the secure MCB Payment Gateway

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and the Company will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

 

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of the Company or its licensors and are protected by copyright laws and treaties around the world. The Company and its licensors reserve all such rights. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

 

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

In order to contract with the Company you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. The Company retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be the Company or may in some cases be a third party. Where a contract is made with a third party the Company is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

 

(a) Our Contract 

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

 

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices are inclusive of VAT at the rate applicable at the time of the order.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

 

(c) Payment 

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

When paying by bank transfer, the company will be waiting for the payment within 7 days. The order will be cancelled if payment has not been done.  When payment is received, the customer shall be notified for a delivery date.

The Customer must be a registered Customer. The payment is made in Mauritian Rupees

The Customer can choose from the following payment methods at the moment of placing an online order:

a) Online payment using MasterCard or VISA Card or American Express

b) Bank transfer

c) Pay on Delivery by Debit / Credit card payment with the delivery agent

Or at Urban Home, Mall of Mauritius, Bagatelle

Value Added Tax (VAT) is included in the showcase price.

 

Cancellation of order and refund policy

 

(a) For the purchase of products, the Customer may cancel his order within 24 hours following the purchase by calling Urban Home on +230 4140098.

(b) For cancelled orders as above, the Customer will have to give the Order Confirmation Number when calling on  +230 4140098 for processing of the cancellation. Urban Home shall endeavor to reverse the payment back to his bank card account. For each cancelled order, the Customer will be charged a fee of 5% on the purchase amount.

Refund Policy

Your satisfaction is important to us, and we strive to make your shopping experience as efficient and effective as possible. However, if for any reason you have concerns about your subscription, please email us at info@urbanhome.intnet.mu. Please include in your claim explanation of reasons for the refund, and your order information in matter to get full/partial refund according to the remained credit and system usage. We will contact you within two business days from the date email received. We will work hard to resolve your concerns quickly and fairly.

 

(a) Returns may be considered by the Company under the following conditions:

1.       Return will be accepted within 7 business days as from the delivery date.

2.       The product delivered is faulty.

3.       If the Customer notes that the delivery box is not sealed or is damaged at the time of delivery.

4.       If an out of box failure is noted for the particular product upon testing at time of delivery.

5.       If there is a mismatch between the product ordered and the delivered one.

6.       For the conditions mentioned above:

The Customer must not accept delivery and same shall be returned to Urban Home by the Delivery Staff.

The Customer understands that the second delivery depends on stock availability, and where stock is available, the product will be delivered to the Customer within 3 Business Day.

7.       For each refund order, the Customer will be charged a fee of 5% on the purchase amount.

 

(b) After delivery, the Customer must notify Urban Home as soon as reasonably possible once he becomes aware of any defect in the operation of a product by calling on 414 0098. Any request for return will be considered solely based on the warranty conditions attached to the product including the following conditions:

 

1.       The Customer must bring or send the defective product to:

Urban home

Mall of Mauritius

Bagatelle

2.       The Customer agrees neither to, nor allow any other party to modify or tamper the product. Any evidence of tamper will be tantamount to material breach by the Customer and Urban Home shall have no obligation to accept back the product.

3.       The Customer must present the Sales Invoice, and/or the Transaction Receipt and identification details (National ID or Passport).

 

(c) Urbanhome.mu reserves the right to refund the Customer, or exchange the product for a return as per above.

 

(d) Policy Changes:

Urbanhome.mu reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on info@urbanhome.intnet.mu. You agree to periodically review our website, including the current version of our Refund Policy. Our refund policy is made available on our website. It is your obligation to review our refund policy for any such revisions.

 

Delivery policy

(a)    Delivery area is limited to Mauritius.

(b)   Pick up point is at Urban Home, Mall of Mauritius, Bagatelle.

(c)    Once the Customer places an online order and payment confirmed, Urbanhome.mu commits to deliver the order within 3 to 7 business days.

Delivery for furniture will be within 14 business days.

(d)   Should the product be out of stock Urbanhome.mu will immediately inform the customer by email or telephone and a full refund will be granted should Urbanhome.mu be in possession of the payment.

(e)   To ensure safe delivery, the Customer must properly fill the delivery address, the mobile number and any specific instructions in the fields provided online.

(f)     Urbanhome.mu Delivery Team will contact the Customer directly to notify him when the delivery of his order shall take place.

(g)    Should Urbanhome.mu not be in a position to deliver the Customer’s orders within the given timeframe (for e.g in case of any force majeure), Urban Home Delivery Team shall contact the Customer immediately & notify him when the delivery of his order shall take place.

(h)   In the event that the Customer notices a change in his availability with respect to receiving his ordered products, he must call Urbanhome.mu on +230 414 0098 to notify the Delivery Team as soon as he reasonably can.

(i)      The Customer/receiver needs to present an identification document (National ID or Passport) to the Urbanhome.mu Delivery Staff before accepting the delivery.

(j)     Delivery is made on working days only, between 09h00 and 17h00, with prior notification.

(k)    If no one is present to take delivery at the delivery address, we will contact you accordingly to rearrange delivery.

(l)      The Customer must ensure and check that the product delivered is the right one and that he receives a Warranty Certificate, where applicable. A sales invoice indicating the amount paid by the Customer will also be provided to him upon delivery.

(m) The Customer will have to sign a Delivery Note acknowledging delivery of the products and need to check and ensure that his products are delivered sealed. For any issue regarding the delivered product, the Customer will have to inform Urban Home via email on info@urbanhome.intnet.mu or phone on +230 414 0098.

(n)   Urbanhome.mu shall help the Customer for configuration of the products (where applicable) upon request, but will not be held liable for any mishap that may occur during installation of equipment.

 

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Albert Home Ltd and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Urban Home's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, and misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trademarks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with Albert Home Ltd and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Albert Home Ltd.

 

Indemnity

You agree to indemnify, defend and hold harmless Urban Home, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Use.

 

Variation

Albert Home Ltd shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

 

Invalidity

If any part of the Terms of Use is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Use will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

 

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

 

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

 

Entire Agreement

The above Terms of Use constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and the Company. Any waiver of any provision of the Terms of Use will be effective only if in writing and signed by a Director of the Company.

 

Governing Law

The Terms of Use and all transactions entered and the relationship between You and Urban Home and any mutual claims shall be governed in accordance with the laws of Mauritius.

All claims, differences and disputes arising under or in connection with or in relation hereto the Website, the Terms of Use or any transactions entered into on or through the Website shall be subject to the exclusive jurisdiction of the courts at Mauritius.